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Unfinished fitting out scam: A victim lost HKD 900,000; Consumer Council received 91 complaints in the first 5 months

Unfinished fitting out scam: A victim lost HKD 900,000; Consumer Council received 91 complaints in the first 5 months
It is easy to arouse conflicts in home renovation, the Consumer Council received 91 complaints in the first 5 months. The political party which assists the follow-up pointed out that 2 kinds of fitting out traps were commonly seen. The first one was unfinished fitting-out and the delay of completion. The second one was the work was different from the design after project completion and follow-up work was refused. A fitting out company involved in more than 4 unfinished work complaints, involving about HKD 2 millions, including a case in which a victim living in Mid-levels lost HKD 900,000. The customs expressed their concern, and said that they had investigated 10 cases and taken legal actions.

Mr. Tang Ka-piu, the spokesman of the Social Affairs Committee of the Hong Kong Federation of Trade Unions, pointed out that he received many requests for assistance in recent months. It was suspected that an online fitting out platform was involved in scams. Fitting out companies and workers delaying the work was commonly seen, causing delays on the completion of projects and unfinished work; another common trick was disappearance, after the completion, when the owner found that the work was different from the design, the construction workers disappeared. He thought that the related fitting out cases were difficult to chase for compensation, some victims were worried the fitting out companies had their addresses and were afraid of being threatened, so they were fear to speak out though they were angry; some victims did not know the information such as full names of the fitting out companies and workers, the compensations were irrecoverable.

According to the data of Consumer Council, between 2019 and 2020, it received 293 and 244 complaints involving fitting out work separately, and 91 complaints in the first 5 months this year. The customs said from 2019 to now, they started 10 investigations after organizing the reports, 4 of them were convicted, two companies were fined HKD 20,000 and HKD 30,000, a male employee was sentenced to 80 hours' community service, another male employer was fined HKD 8,000. The customs would keep paying attention and enforce the law. Mr. So Ka-lok said, he understood that there were easily two sides to every home renovation. It was difficult for prosecution, but he thought the prosecution number of the customs was quite low.

Design Information Centre would like to remind everyone:
  1. Learn about the structure and strength of the fitting out company before choosing it, for example, if the company has related ISO International Certifications, or if the company provides regular training to its employees, the experience and specialty of a designer and the professionalism of the fitting out workers can also be the reference. Besides, normally, the company with related International Certifications has to work according to the ISO standards, and provide professional training to the fitting out workers.
  2. Don’t choose discreditable companies because of low prices to avoid unnecessary loss.
  3. When choosing a fitting out company, pay attention to the management culture of the company, and if the company provides various training to its frontline and backend support staff regularly.
  4. If defects are found, you must request compensation from the company, you can take photos for the compensation later to protect your own rights.
  5. Specific requests on fitting out, design or construction materials should be listed in the contract clearly.
  6. Understand the contract terms and performance pledges before construction, enter into a clear and definite agreement, including the construction items and total expenditure, list out the payment method and process, and sign to confirm by mutual consent.
  7. During the fitting out, additional items should commence upon an agreement of additional items is signed by mutual consent, contents and prices are agreed by both parties.
  8. It is safer to choose companies which provide interest-free installment, because these companies have passed strict examinations of banks, including the financial status, normally these companies are more reliable. The agreement signed by both parties should include the payment method of the fitting out fee, such as the payment schedule, monthly payment date and payment amount per period, etc.
Design Information Centre has been registered as a minor works contractor ‘Smart Will Engineering Limited’ (Buildings Department registration no.: MWC 4320/2011) to carry out related construction and minor works. To avoid misunderstandings or conflicts between different parties, remember to inquire clearly before fitting out.

With special thanks to/Source:
Quoted from “Sky Post” on 23th June, 2021
https://skypost.ulifestyle.com.hk/article/2988566/

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✨ The operation of Design Information Centre follows the strict standard of ISO, we have been upholding the management philosophy of unity❤, continuous improvement and pursuit of excellence👍, in order to provide service with high quality to our customers. ✨

✨ Design Information Centre, a subsidiary of Lai Group Holding Company Limited, was successfully listed on the HKEX Growth Enterprise Market (Stock Code: 8455) 📈 In times of economic downturn, clients should have chosen a good company carefully. As a decoration project involved a large amount of money, pick the company with strong capability can guarantee the client’s confidence.

💪。

✨Design Information Centre can offer interest-free installment choices of several banks🏦. It is because of our well-developed foundation and stable financial condition💪, we are able to obtain back-ups from different banks. Therefore we are able to offer 12-month, 24-month or 36-month interest-free installments to our customers.💰💰

✨All designers in DIC gained professional training and everyone have their own personal style and strength📝. However, they will not solely rely on their personal capabilities, but also follow the management culture by the company and all the strict monitor guidelines, management and review process. Also, they collaborated with every department included Audit Department, Engineering Supervision, Construction Team, and Furniture Production Team and examine work in different department to finish the project. Providing a perfect and integrated service to our clients by using the power of teamwork. 🖥

✨ In order to protect customers’ interests and avoid violating the Prevention of Bribery Ordinance💸, there are some friendly reminders: ❤

✔ Our company staff and suppliers are prohibited to receive cash or money transfer to any personal account🙅💵. Our company will not require customers to pay cash for any discount💵

✔ All the invoices of our company are monitored by our system💻, to ensure that there is no bypassing of the company.

✔ The company names stated on the invoices are 📜 ‘豪迅有限公司’ or ‘Globe Sense Ltd’ or ‘Design Information Centre’, to ensure that all invoices are issued by our company👨🏻💼.

✔ Payment only by cheque, credit card or bank transfer to the company account💁 (HSBC 116-488909-838/ Hang Seng Bank 249-182122-001/ Bank of China 012-688-0-008218-0). 💁

✔ Cheque payable to ‘豪迅有限公司’ or ‘Globe Sense limited’. Please summit crossed cheque and delete ‘holder or Bearer’, we are not responsible for any other payment methods and accounts. 🙅

✨ Clients should have checked if the payment method is the same as above when patronize decoration design engineering in DIC✔✔. Our company will not take the responsibility to provide the insurance cover (e.g. labour insurance and the warranty of every project), 3-year structural warranty of the residential project and 1-year structural warranty of the commercial project if the project did not follow the above payment request. Without the insurance cover and structural warranty, it will be hard to keep the engineering quality and also an incomplete project will appeared🤯, and client may carry unnecessary loss. 💸

✨ DIC’s management culture has been upholding ‘Honesty’, ‘Righteousness’ and ‘Unity’, these three words are short but with profound meanings.👨🏻🔧，We aim at bringing high quality, perfect and reliable services to our customers with our teamwork and strict management.😊💪🏻. If you find out the payment method is different from the above stated, or have any confusion of the design or project, you are welcomed to provide relative information to Design Information Centre ✉

☎ Report Hotline: 969 888 69 Kevin Chan, or email to [email protected]📧. We appreciate for your valuable opinions, thank you. 🙏🏻

✨We will follow up the information provided by you 👮‍♂, and give relative reward to you for your help 🙏according to the facticity of the provided information content✍ (for example, your flat’s address, the date, information of the designers, communicating records, phone number, receipts provided by the designers, etc.), all the information provided by you will be kept secret. ㊙