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Misleading quotation skyrocketed the renovation cost

Misleading quotation skyrocketed the renovation cost
Not long ago, a renovation company was suspected of making a misleading omission act to conceal charges in quotation, causing a renovation charge to soar from $170,000 to $790,000. The victim of the incident claimed that many charges were not listed in the original quotation, and was later demanded to pay $100 for just removing a single screw from the remote control bracket alone. The company had also installed a total of 108 electrical switches in the premise of area about 800 square feet. For the first time after the incident, the Customs and Excise Department sued the renovation company and the Director for an unscrupulous business practice based on “Trade Descriptions Ordinance.”

The Design Information Centre would like to provide some tips on choosing the most suitable renovation company.
  1. Before choosing a renovation company, you should understand its business structure and capabilities, such as whether or not the company has acquired relevant ISO international certifications and offers regular staff training, the qualifications of designers, the professional level of their staff. A company that has obtained relevant international certifications work in accordance with ISO standards and provide professional training for their technician and staff.
  2. Try to choose a reputable company, a large in scale, well-known and an experience one. Such company has generally acquired relevant international certifications, such as quality management system ISO 9001:2008, environmental management system ISO 14001:2004, and occupational health and safety management system OHSAS 18001:2007. Such company that has been certified with international certifications will carefully review the relevant construction drawings and assess the feasibility and safety of the designs to ensure that the current operation is consistent with the drawings. In environmental protection aspect, the company focus on environment pollution prevention measures and socio-economic needs, and able to control the impact on the environment. It should also acquire relevant international certifications, work in accordance with ISO standards, and provide professional training for its renovation staff.
  3. Before the commencement of the project, you must understand the contract details and service commitments. Have a clear and detailed agreement, list the engineering projects and total expenditures, payment methods and processes, and sign the agreement after both parties have fully agreed upon the terms.
  4. Before the renovation, it is recommended that you should request the company to state all expenditures clearly. If there is an overspending, you should ask for a new quotation before commencement. Don’t take the advantage of choosing a low offer as there may hidden payments would bring surprising excess budget.
  5. If you find that the existing products do not match with the agreement, you must request follow up or refund from the relevant company. It is recommended that you should take photos as an evidence for legal liabilities in the future to safeguard your own interests.
  6. Try your best to choose a company that provides interest-free installments as such company has already been evaluated by the banks. As they have a better financial background, as it is relatively more reliable. The agreement needs to state the renovation fees and payment methods, such as payment period, monthly payment date and amount of each payment.
The Design Information Centre has been registered as a minor works contractor with the name of “Good Name Engineering Limited” (Registration of Buildings Department: MWC 4320/2011) to provide relevant renovation and minor engineering projects
To avoid future uncompromising misunderstanding or dispute, remember to ask before commencing the renovation project!

Source of origin:
Reprinted by Apple Daily dated 4th October, 2016

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✨ The operation of Design Information Centre follows the strict standard of ISO, we have been upholding the management philosophy of unity❤, continuous improvement and pursuit of excellence👍, in order to provide service with high quality to our customers. ✨

✨ Design Information Centre, a subsidiary of Lai Group Holding Company Limited, was successfully listed on the HKEX Growth Enterprise Market (Stock Code: 8455) 📈 In times of economic downturn, clients should have chosen a good company carefully. As a decoration project involved a large amount of money, pick the company with strong capability can guarantee the client’s confidence.

💪。

✨Design Information Centre can offer interest-free installment choices of several banks🏦. It is because of our well-developed foundation and stable financial condition💪, we are able to obtain back-ups from different banks. Therefore we are able to offer 12-month, 24-month or 36-month interest-free installments to our customers.💰💰

✨All designers in DIC gained professional training and everyone have their own personal style and strength📝. However, they will not solely rely on their personal capabilities, but also follow the management culture by the company and all the strict monitor guidelines, management and review process. Also, they collaborated with every department included Audit Department, Engineering Supervision, Construction Team, and Furniture Production Team and examine work in different department to finish the project. Providing a perfect and integrated service to our clients by using the power of teamwork. 🖥

✨ In order to protect customers’ interests and avoid violating the Prevention of Bribery Ordinance💸, there are some friendly reminders: ❤

✔ Our company staff and suppliers are prohibited to receive cash or money transfer to any personal account🙅💵. Our company will not require customers to pay cash for any discount💵

✔ All the invoices of our company are monitored by our system💻, to ensure that there is no bypassing of the company.

✔ The company names stated on the invoices are 📜 ‘豪迅有限公司’ or ‘Globe Sense Ltd’ or ‘Design Information Centre’, to ensure that all invoices are issued by our company👨🏻💼.

✔ Payment only by cheque, credit card or bank transfer to the company account💁 (HSBC 116-488909-838/ Hang Seng Bank 249-182122-001/ Bank of China 012-688-0-008218-0). 💁

✔ Cheque payable to ‘豪迅有限公司’ or ‘Globe Sense limited’. Please summit crossed cheque and delete ‘holder or Bearer’, we are not responsible for any other payment methods and accounts. 🙅

✨ Clients should have checked if the payment method is the same as above when patronize decoration design engineering in DIC✔✔. Our company will not take the responsibility to provide the insurance cover (e.g. labour insurance and the warranty of every project), 3-year structural warranty of the residential project and 1-year structural warranty of the commercial project if the project did not follow the above payment request. Without the insurance cover and structural warranty, it will be hard to keep the engineering quality and also an incomplete project will appeared🤯, and client may carry unnecessary loss. 💸

✨ DIC’s management culture has been upholding ‘Honesty’, ‘Righteousness’ and ‘Unity’, these three words are short but with profound meanings.👨🏻🔧，We aim at bringing high quality, perfect and reliable services to our customers with our teamwork and strict management.😊💪🏻. If you find out the payment method is different from the above stated, or have any confusion of the design or project, you are welcomed to provide relative information to Design Information Centre ✉

☎ Report Hotline: 969 888 69 Kevin Chan, or email to [email protected]📧. We appreciate for your valuable opinions, thank you. 🙏🏻

✨We will follow up the information provided by you 👮‍♂, and give relative reward to you for your help 🙏according to the facticity of the provided information content✍ (for example, your flat’s address, the date, information of the designers, communicating records, phone number, receipts provided by the designers, etc.), all the information provided by you will be kept secret. ㊙