All employees are contributing their elite spirit
Kevin Chan, the Design Director of Design Information Centre has a rich experience in interior design, and he is also a Consultant and Instructor to a number of design institutes. This has highlighted his professional identity, as well as capabilities in the design industry. Many designers at his subsidiaries have the talent to combine professional and attentive, and theory and practical experiences, and all his front-line salespeople have a clear knowledge of design work. Some people have an illusion that salespeople do not know how to design. On the contrary, as the salespeople of the Centre often communicate with customers, they are actually the ones who understand customer needs mostly. This has helped them to give brave suggestions upon listening to customer requirements, know the feasibility of their requests and provide them with professional advice as fast as they can. In addition, the Centre does not have a commission system to avoid salespeople from accepting too much orders and forcing customers to patronage for the sake of commissions, thereby resulting in excessive load for the company.

Perfect training to coagulate team strength
Training is the very important part of Design Information Centre. They divide different departmental colleagues into multiple teams, with the Director taking the lead to train the team leaders, and the leaders passing the knowledge and skills to team members. Employees are also arranged to practice in different posts to allow them to have a better understand of the procedures and situations of every department in the company. Those with good performance will have the opportunity to be promoted. The entire company’s organizational structure is just like Shaolin Temple. Meanwhile, the company’s strong financial background and firm establishment have allowed all employees to serve wholeheartedly. The company also arranges a number of activities to enhance not only the employee sense of belonging to the company, but also their dedication to serving customers and widening their vision and knowledge through contacting the cultures and designs of different places in the world. These help the employees to receive endless inspirations. No wonder many of them expressed that they are part of a happy team. Therefore, the Centre does not worry about high turnover rate.

Face problems positively and enhance follow-up services
We tend to encounter different problems during the course of a project or after completing the renovation. Many companies or designers often take an avoidance attitude to cover up the problems, but may eventually expand the problem instead to cause both sides to be unhappy. The Design Information Centre believes that as long as they do every step carefully, they can minimize the problems whenever they happen with the help of a sound monitoring system. They even teach employees to face problems positively instead of avoiding them, find out the root of the problems, and resolve them. So, after handling the house to customers, they can response quickly and repair the damages as long as the housing structure is still within the three-years warranty period, provided that the damages are not caused by human factors. This commitment shows that the Centre is fully confidence in the quality of their projects, and also indicates that it is a responsible renovation company.

The use of safe materials,
intimate and value-added services
Taking customer health into consideration, the Design Information Centre uses materials most in line with safety regulations, such as reduce the formaldehyde content of wood, and choosing high-quality paints. In addition, they also strictly require employees to make full use of safety measures during construction to protect the interests of the employees and customers. They also follow the customer needs to offer different value-added services, such as testing water leakage, lifting large furniture, and even offering feng shui consultancy service. All these show that the Centre has successfully placed customer interests in top priority, and dedicated their duties to serve customers from a professional perspective.